The full inspection report is now available to read or download from the CQC website click on the link "Inspection Report" link above...

the GOOD NEWS is we were rated GOOD in every area! A HUGE thank you to all who helped us to achieve this great result for our first full inspection.

 

... for now you can scroll down to hear some comments made by

clients and staff to inspectors.


Client comment to Inspectors

I feel safe in my own home and don't need to go to a care home and I can keep my independence much longer.


Staff comment to Inspectors

The role helps us to get to know people and ensure we are always giving choice. It is easy to take control. You might think it could be quicker if I just do a certain task. But actually giving real choice is how it should be, even if it takes a little longer.


Client comment to Inspectors

When the staff go out with me as my carers I sometimes ask that they do not to wear uniforms or their badges. This helps me to be me without labels and the staff respect my request.


Client comment to Inspectors

It's the best thing that has happened in the area for us. Having a place to come to which is run so openly and with knowing that care can come into the home from the same staff is excellent.


Client comment to Inspectors

Having care support from staff who also get to go away with and do social things is great


Client comment to Inspectors

I have had no complaints about any services provided. They are usually punctual and understand each person's needs, managers spend time getting to know the persons individual needs and create care plans.